It is possible that an incomplete request was sent to our Cetelem, our banking partner.
The time between uploading your supporting documents might have been too long (the page refreshes every 10 minutes). In this case, only our banking partner can validate your request.
Please contact our Customer Service at firstname.lastname@example.org and we will reset the status of your order so that you can restart the process.
In order to avoid this problem, please make sure you have all supporting documents available when you start the application.