We were told by several users that assistance could be cut off.
Several reasons can cause this fault:
- loss of communication with the battery: check that your battery is locked;
- sudden shock resulting in a micro power cut: remove and replace the battery 10s later;
- loss of communication with the controller.
We have set up a diagnosis system on the bike thanks to your screen which will send you an error code (the series of numbers and letters at the top right of the red rectangle, which will be made more readable in future updates):
Please communicate this code to us by contacting us via firstname.lastname@example.org or via the following link https://bit.ly/assistance-angell