My lights or my electric assistance suddenly stop while pedalling, what should I do?

Some users have been able to tell us about certain power cuts or front / rear lights.
This can be explained by several reasons:

- Your rear battery is disconnected: in this case a message on the screen of your cockpit will appear saying "connect battery"; check that you have properly locked your battery on the dock before use;

- Your bike has suffered an unexpected shock and the engine has cut out.

In both cases, removing and replacing the battery allow the bike to restart its functions.

If this does not work, it is possible that your bike or battery has a fault and we ask you to contact us via this email address: 

[e-mail]