Our users have sometimes reported that the rear battery becomes discharged when the bike is in standby mode.
Several causes may be responsible:
- The internal battery is recharged with the rear battery, so it is normal that as long as the internal battery is not 100% charged that your rear battery is discharged;
- You use the mobile app to track your bike, which keeps your bike awake;
- Your bike is subject to movements.
However, if neither of these things have happened, we kindly ask you to contact support at firstname.lastname@example.org.
In any case, we work with our technical team to continuously improve battery life. Future updates will help improve your experience.