Some users have occasionally observed that their rear battery discharges when the bike is on standby.
There are several possible causes for this:
- The internal battery is charged with the external (rear) battery. It is normal for your rear battery to discharge until the internal battery is fully charged.
- You use the mobile app to geolocate your bike, which keeps your bike awake. - Your bike is subject to movement.
However, if none of these are the case, please contact us at firstname.lastname@example.org
We are continuously working with our technical team to improve the battery life of our bikes.
Future updates will help to improve your experience.